All Executive bedrooms feature a large king size bed, LCD TV, WiFi and Wired internet access.
Aston Hall features 27 Executive rooms which are all furnished to high standards.
Aston Hall Executive bathrooms are all fully tiled rooms and finished to high standards.
It is extremely important that we ALL deliver exceptional customer service to our guests. Guests will come back if they have an excellent experience.
The most important thing to remember is to smile at all times! It is the best way to feel people welcome and it costs us nothing!
Below you will find a selection of training videos to assist you in delivering the best customer service to ALL hotel guests.
Please watch attentively and if you have any questions, speak to your manager/supervisor.
The Ritz Challenge - Part 1:
The Ritz Challenge - Part 2:
The Ritz Challenge - Part 3:
Important and professional tips:
How to set up a restaurant table for dinner:
Knowing the food menu:
Knowing the drinks menu:
How to greet your customers (applies both to the bar and the restaurant):
How to Upsell:
How to deal with regular guests:
How to ID customers (Please see your manager for details on the sale of alcohol):
How to advise customers as a waiter:
How to take orders from large parties:
How to deal with special orders:
How to ask for help from another waiter:
Serving men and women:
How to handle spillages as a waiter:
How to handle complaints:
How to present bottle of wine:
How to open a bottle of wine:
How to pour wine at the table:
How to refill drinks:
What to do if the customer wants to see the manager:
How to deal with rude customers:
How to deal with special needs customers:
How to clear tables:
How to deal with a declined credit card:
How to deal with multiple offers to pay:
How to deal with split checks:
Important tips for waiters:
How to clear several plates at once:
How to serve a full course meal:
Tips for a buffet:
Tips on how to get more tips:
How to set up a restaurant table:
How to carry four plates:
Aston Hall Hotel Limited incorporated and registered in England and Wales with company
number 07823817 whose registered office is at 19 The Square, Retford, Nottinghamshire,
United Kingdom, DN22 6DQ